Partner support · intelligently connected
Keep context.
Move the right request.
Ollori is being built for software vendors and partners who need qualified technical help without losing the thread of the conversation.
01 / connected ecosystems
Work in progress · permissioned by design
02 / the outcome
Support can stay where the relationship already lives.
Ordinary channels remain available. Deeper relationships can unlock a more direct route to specialist context, when the right permissions are in place.
01
Context stays intact.
A request can begin in the shared channel a partner already uses, instead of starting over somewhere new.
02
Routing gets lighter.
The right technical context can travel with the request, reducing manual handoffs and repeated explanations.
03
Permissions stay explicit.
What an agent can see, answer, or do depends on the relationship, its trust level, and its configured safeguards.
03 / a working model
A request can move without losing its shape.
The product is still taking form. The intended path is simple: keep the conversation close, surface the right capability, and make the boundary visible before anything happens.
agent.request.create / status: awaiting_response
Technical escalation
Shared channel · specialist context requested
01
Start in the channel
Keep the request close to the conversation where the issue first appears.
02
Invite the right capability
A vendor or partner agent may be invoked when the relationship permits it.
03
Review the response
Human control stays in the loop while context and actions remain bounded.
04 / trusted by design
The boundary is part of the product.
The relationship sets the access.
Partners may invite the right agent, share the right context, and define the actions that are allowed. Deeper access is earned, configured, and reviewable.
“Right context. Right capability. Right level of trust.”
05 / controlled access
Faster answers, without giving up the review.
Ollori may help a vendor or partner decide which escalation path fits the relationship. The safeguards stay visible, and automated action remains conditional on permission and context.
Context stays bounded.
06 / start with one workflow
Keep context.
Move the right request.
Map one recurring escalation across its channel, context, and permissions. That is the practical starting point for Ollori.
See the request path